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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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Assertiveness Skills
Course Aims
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow readers to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Readers will also learn to recognise differences and when not to be assertive. |
Course Audience
Anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively. |
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Table of Contents
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Assertiveness Skills
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Personal Introductions
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Feedback and Support
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Guidelines For Receiving Feedback
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Guidelines for Giving Feedback
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Communications Theory
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Ego States in TA
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Using TA
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Complimentary Transactions
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Changing Behaviour
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Assertiveness
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Assertive/Responsive Model
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Verbal Aspects of Behaviour
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Non-verbal Aspects of Assertion, Aggression and Non Assertion
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Non-verbal Aspects of Assertion, Non Assertion and Aggression
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Highlights of Assertiveness
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Assertiveness Techniques
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Assertiveness Preparation Checklist
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Rights You Have Within the Area of Assertiveness
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Summary of Types of Assertion
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A Model for Influencing Others
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Action Plans
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Bibliography
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